1.1. This Privacy Policy (“Policy”) describes how VOQAI LABS PRIVATE LIMITED (“DreamSync,” “we,” “us,” or “our”), owner of the DreamSync LucidTTS platform (“Platform” or “Service”), collects, uses, processes, discloses, and protects your personal data.
1.2. By visiting or using our Platform (including https://dreamsync.co.in/) or otherwise providing personal data to us, you agree to the terms of this Policy and the applicable Terms of Service. If you do not agree, please do not use or access our Platform or Services.
2.1. This Policy applies to your use of our Platform and any associated services, regardless of how you access or interact with it (e.g., via web or mobile).
2.2. We primarily offer our products and services in India and store/process data in India. By accessing or using our Platform, or by giving us your information, you consent to the collection, transfer, storage, disclosure, and processing of your data in accordance with this Policy and Indian law.
2.3. Some sections of the Platform may be accessible without registration, but certain features will require you to share personal data to create an account or complete transactions.
We collect various types of information to provide and improve our Service, including but not limited to:
4.1. Service Provision & Improvement
• To set up and maintain your user account.
• To generate voice outputs, provide text-to-speech conversions, and otherwise deliver our core SaaS services.
• To troubleshoot technical issues, conduct security audits, and improve Platform performance.
4.2. Payment & Transactions
• To process payments for subscription or usage fees.
• To detect and prevent fraud, abuse, or other illegal activities.
4.3. Communications & Updates
• To send service-related updates, newsletters, and promotional communications (with your opt-in consent).
• To respond to your inquiries, provide customer support, and inform you of important changes to the Platform or this Policy.
4.4. Analytics & Research
• To analyze user behavior and trends to enhance and refine the user experience.
• To conduct internal research, surveys, or audits to improve our existing offerings and develop new products or features.
5.1. Service Providers & Partners
• We share personal data with third-party service providers (e.g., payment gateways, cloud hosting, analytics providers) to facilitate payments, perform background operations, or assist in delivering and improving our Services.
• We may share data with business partners or affiliates who offer complementary products or services, unless you explicitly opt out.
5.2. Legal & Compliance
• We may disclose your information to government or law enforcement officials if required by law or necessary to comply with legal obligations, court orders, or valid subpoenas.
• We may share information to protect our rights, property, or personal safety, or the rights, property, or personal safety of our users or the general public.
5.3. Business Transfers
• In the event of a merger, acquisition, or asset sale, user information may be transferred as part of such a transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal data.
5.4. Third-Party Links & External Services
• Our Platform may contain links to external websites or services that have their own privacy practices. We are not responsible for the privacy policies or content of such third-party sites.
6.1. Security Measures
• We adopt reasonable security practices and procedures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction.
• Measures include encryption of sensitive information, secure servers, periodic security assessments, and access controls.
6.2. User Responsibilities
• Your account credentials (username and password) are personal and confidential. You are responsible for any activity that occurs under your account.
• If you receive suspicious requests for personal information (especially banking or password details), do not respond and promptly report it to support@dreamsync.co.in.
7.1. We use cookies (small text files stored on your device) and similar technologies to:
7.2. You can control or delete cookies through your browser settings. Note that blocking some cookies may affect the functionality of our Platform.
Our Service is intended for users who are at least 18 years of age or older. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with personal data, please contact us so we can delete it.
9.1. Primary Storage in India
• Your personal data will primarily be stored and processed in India, in compliance with applicable data protection laws.
9.2. Potential Transfers
• In limited cases, we may rely on global cloud providers that could process data outside of India. Where such transfers occur, we will ensure an adequate level of data protection.
10.1. Retention Period
• We retain your personal data as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.
10.2. Deletion Requests
• You may request deletion of your account by visiting your account settings or emailing support@dreamsync.co.in.
• In cases of pending transactions, disputes, or legal requirements, we may delay or refuse the deletion request until those matters are finalized. Once deleted, you will lose all associated account data.
Depending on your jurisdiction and subject to applicable laws, you may have the right to:
12.1. By using our Platform or providing us with personal data, you consent to:
12.2. You may revoke your consent at any time by contacting our Grievance Officer (see Section 15). Revocation may limit your ability to use certain features or services.
We may periodically update this Policy to reflect changes in our practices, technology, legal obligations, or other factors. We will post the updated Policy on our Platform and, if the changes are significant, provide an appropriate notification. Your continued use of the Platform following any modifications constitutes acceptance of the updated Policy.
While we do not offer any product or service outside India through this Platform, certain services (e.g., analytics, cloud hosting) may involve transferring data overseas. By using our Service, you acknowledge and consent to such transfers in compliance with this Policy and applicable laws.
If you have any questions, concerns, or complaints regarding this Policy or our data practices, or wish to exercise any of your rights, please contact:
• Email: ram@dreamsync.co.in or support@dreamsync.co.in
• Address: 3-39, Katta Colony, Kadiyam Mandalam, Andhra Pradesh 533126, India
We will endeavor to respond to your request or grievance as soon as possible and in accordance with applicable laws.
BY USING THE DREAMSYNC LUCIDTTS PLATFORM OR PROVIDING PERSONAL DATA TO US, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM ACCESSING OR USING OUR PLATFORM OR SERVICES.